Online Medical Service Development (Municipal — Released in 3 Months)
Designed, developed, and operated an online medical service in partnership with a local government, end-to-end in 3 months. Covers booking, video consultation, and referral letter issuance.
Challenge
- Avoiding a medical-device classification while still solving regional healthcare access disparities required careful scoping.
- The UI had to be radically simplified for elderly users.
- Had to ship from MVP to production operation within a 3-month window.
Solution
- Single Flutter implementation for iOS / Android with a minimal Firebase / GCP backend.
- Limited scope to three features — booking, video calls, and referral letter issuance — and prioritized maximum font size and minimum operations in design.
- Ran weekly UI reviews with medical staff, continuously refining based on frontline feedback.
Technology Decisions
Why we did not pursue medical-device certification
The product is booking + video calls + document issuance; the medical act itself is performed by the online physician. The platform is positioned as a communications layer and was designed to fall outside the scope of medical-device certification.
Outcomes
Time to Launch
3 months
Started Oct 2024 → live in Dec; requirements through production end-to-end
Senior User Share
60%+
Result of UI simplification (max font / min ops)
Implemented Features
Booking + video calls + referral letters
Three-feature MVP scope made the short timeline possible
Weekly UX Reviews
With medical staff
Continuous frontline-feedback loop
Target OS
iOS + Android (Flutter)
Single codebase shipped to both
Team
1 of our engineers (PL/SE/PG) + local government / healthcare provider
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